Billing Process

At the end of the month, bills are generated. Water bills are always due on the 20th of the month, unless the 20th falls on a weekend, in which case they are due the following Monday. The day after water bills are due, the City sends out a 12-day reminder notice to all those people who have not yet paid their bills. This allows you twelve more days to pay your bill. If you do not pay the bill by the date on the 12 day reminder notice, you will then have your door posted with a door hangar. If you get your door posted with the door hangar, you will be charged an additional $30 and will have 24 hours to pay your past due bill. If you do not pay your water bill within that 24 hours, your water will be shut off. If your water is shut off, you will need to pay the total past due bill including the door hangar fee of $30 and a $20 reconnect fee before the City will turn the water back on.

To reconnect water, you must make an appointment and be present at your property.

Collection of Unpaid Bills

If a bill remains unpaid, the City will collect the amount by putting the amount on a new account, putting a lien against the property, filing a small claims or using the income offset program to deduct the amount from a tax return or lottery winnings.